> For the complete documentation index, see [llms.txt](https://docs.geosamples.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.geosamples.org/getting-help.md).

# Getting help

### Email

<info@geosamples.org> reaches the SESAR curators. It's the right address for essentially everything: registration problems, metadata questions, vocabulary requests, access requests, and anything you can't find here.

### What to include

You'll get a faster answer if you include:

* Your **SESAR Code** and **ORCiD**
* Specific **IGSN IDs**, if the question is about particular samples
* What you tried, and what happened instead

### Common requests, and where they go

| I want to…                            | Go to                               |
| ------------------------------------- | ----------------------------------- |
| Add a term to a controlled vocabulary | **Request a term**                  |
| Get API access                        | **Request web services access**     |
| Remove a sample                       | **Deactivate samples**              |
| Hand samples to someone else          | **Transfer ownership**              |
| Onboard an institutional collection   | **For Institutions & Repositories** |
| Report a problem with these docs      | <info@geosamples.org>               |

### Suggesting a metadata field

If your community needs a field SESAR doesn't have, we want to hear about it. SESAR's schema has grown in response to community need, and it continues to. Email us with what you need and why.

### Collaborating with SESAR

We work with communities on software improvements, tool development, and discipline-specific sample metadata profiles. If SESAR could help solve a problem you have, email <info@geosamples.org>.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.geosamples.org/getting-help.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
